Privacy Policy

This Privacy Policy explains how CreativeUP B.I. (“we,” “us,” or “our”) handles personal data in the course of providing digital marketing services. This policy is designed to comply with the GDPR (Europe), CCPA (United States), and the laws of the Republic of Kosovo.

1. Data Collection and Sources

To provide our marketing automation and management services, we collect information from:

  • Contact Information: We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments or request information.
  • Communications Data: If you opt-in, we collect your messaging preference and maintain records of consent and opt-out activity related to SMS and email communications.
  • Usage and Device Information: We use cookies, pixels, and analytics tools to collect information about how you use our website, email addresses and interaction data.
  • Appointement and Service Data: If you schedule consultations or use our services, we collect details associated with those interactions.
  • Direct Interaction: Information you provide when signing up, such as your name, business email, and billing details.
  • Integrated Accounts: Information accessed when you link your business website and social media profiles (e.g., Meta, LinkedIn, Google) to our service platform.
  • Third-Party Data: Information about your customers or leads that you manually upload or automatically import into our system for marketing purposes.

Those who consent will receive non-marketing text messages from CreativeUP B.I. about appointment confirmation reminders and messages regarding service inquiry. Message frequency may vary, messages & data rates may apply. I am 18 years or older. Text HELP for assistance, reply STOP to opt out.

Those who consent will receive marketing text messages , about special offers, discounts and service updates from CreativeUP B.I. at the phone number provided. Message frequency may vary. Messages & data rates may apply. Text HELP for assitance, reply STOP to opt out.

Note: No mobile information will be shared with the third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

2. Use of a Centralized Marketing Platform

We utilize a secure, white-labeled professional marketing platform to manage your campaigns.

  • Data Processing: We act as a Data Processor for the information you input regarding your customers. You remain the Data Controller.
  • System Integration: We use this platform to synchronize your communication channels (Email, SMS, Social Media DMs) into a single dashboard to execute your marketing strategy.
  • Analytics: The platform tracks engagement metrics (clicks, opens, conversions) to provide you with performance reports.

3. How Users Opt-In

Customers must provide explicit, verifiable consent before receiving any marketing or promotional text messages.

  • Web Forms & Pop-ups and Chat Widget: Users input their mobile numbers in a sign-up form on your website. The form must include required disclaimers stating that the user agrees to receive messages they opt-in for.

3. International Data Transfers

CreativeUP serves a global clientele, primarily in the United States and Europe.

  • Storage: Data may be stored on secure servers located outside of your home country.
  • Safeguards: We ensure all data transfers comply with international standards, such as Standard Contractual Clauses (SCCs), to maintain a high level of protection for EU and US citizens.

4. Disclosure of Information

We do not sell your personal data or your customers’ data. Information is only shared with:

  • Sub-processors: Technical service providers who host our infrastructure and facilitate email/SMS delivery.
  • Legal Requirements: When mandated by the laws of the Republic of Kosovo or other applicable international jurisdictions.

5. Data Security

We implement robust technical and organizational measures within our marketing platform to protect against unauthorized access, including:

  • Encryption of data at rest and in transit.
  • Multi-factor authentication for account access.
  • Regular system updates and security monitoring.

6. Your Rights and Your Customers’ Rights

Under global privacy laws, you (and your customers) have the right to:

  • Request access to or a copy of your personal data.
  • Request the correction or deletion of your data.
  • Object to or restrict the processing of your data.
  • Withdraw consent for marketing communications at any time.

7. Governing Law

This Privacy Policy is governed by the laws of the Republic of Kosovo. Any disputes related to data privacy shall be resolved within the jurisdiction of the courts of Kosovo.

8. Contact Our Data Officer

If you have questions regarding how your data is handled within our platform, please contact: Email: info@creative-up.com Address: Ahmet Krasniqi 40000, Mitrovica, Republic of Kosovo

Scroll to Top