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11 Best AI Chatbots for Sales and Support in 2021

Start generating better leads with a chatbot within minutes!

MetaDialog has been a tremendous help to our team, It’s saving our customers 3600 hours per month with instant answers. Drift’s AI chatbot integrates with contacts or a CRM to serve up personalized greetings for existing customers. The chatbot can quickly access stored information such as customer name, and company size, location, or number of employees. The Anima app is similar to Replika, but you’re able to set your chatbot’s personality at the start, helping customize the AI to your needs and wants. You can also tell Anima five of your top hobbies or likes and it’ll steer conversation towards those if you start to run out of things to talk about. Chatbots are an emerging field with apps like Replika and Mydol, and they’re pretty realistic.

  • The technology itself worked fine but the incident left a bad taste in the mouth.
  • Direct customers to your FB Messenger bot from any channel like website, email, or text message.
  • As an example, imagine a support FAQ bot with which customers can interact freely.
  • Claudia will automatically set up the correct webhooks for all the supported platforms and guide you through configuring the access, so you can get started quickly.

You can also use the advanced analytics dashboard for real-life insights to improve the bot’s performance and your company’s services. It is one of the best chatbot platforms that monitors the bot’s performance and customizes it based on user behavior. This chatbot platform offers a unified experience across many channels. You can answer questions coming from web chats, mobile apps, WhatsApp, and Facebook Messenger from one platform. And your AI bot will adapt answers automatically across all the channels for instantaneous and seamless service. What sets LivePerson apart is its focus on self-learning and Natural Language Understanding .

Best AI Chatbot for Marketers: Intercom

With the intriguing conversation, you can add questions about why they visited your website and recommend products to them. Its alive is a chatbot maker that gives everyone the power of automated conversations. The tool provides a platform to build chatbots and services for brands.

A chatbot platform allows businesses to host multiple AI chatbots all in one place. Chatbot platforms are crucial when companies want to deploy chatbots across multiple communication channels like messenger, SMS, email, and directly on the website. Having all your chatbots organized in one place ensures maximum efficiency and learning opportunities as the AI inevitably gets more sophisticated. The Microsoft Bot Framework is a comprehensive framework for building conversational AI experiences.

Google Dialogflow Framework

It’s super friendly as it does, so it feels more like a game than a hassle. If the bot picks up the word “bed” in conversation, it throws in a bit of a shameless self-plug for a Casper mattress. “insomnobot-3000” is a friendly bot designed to keep you company when you can’t fall asleep.

You can get yourself a virtual romantic partner, a therapist bot to talk about your feelings, or even just have banter with bots that have learned from less virtuous chatters. For example, if you plan to use the bot for lead capture and you’re going to send the leads to your CRM, you have to make sure that the chatbot platform can be integrated with your CRM. Whether you need the bot for marketing or customer support, analytics are a must-have, so check for this functionality. Moving up the complexity ladder, these chatbots utilize customizable keywords and AI to find the best response to the user’s query. They try to conduct a free-form conversation and can usually interpret language correctly.

Besides this, Freshchat’s chatbot also helps you offer real-time solutions to customers and reduce response time for your business, ultimately satisfying customers. You also get to set APIs that trigger your chat window and fetch necessary visitor data to store as leads. You do not need any coding skills to get this chatbot working on your website. With an easy installation process, you can get this app up and running in minutes. It helps you design chatbot conversations with branching logic.

best chatbots 2021

Here is the chatbot AI comparison published on Google AI Blog. Still, the technology is slightly old and, reportedly, pales by comparison with some new solutions from Google. Mitsuku scores 23% lower than Google’s Meena on the Sensibleness and Specificity Average . However, the metric itself was designed by the Google AI team—which means it could be slightly biased. AIMultiple informs hundreds of thousands of businesses including 55% of Fortune 500 every month. When Facebook users correctly responded to quizzes, Freddy sent them automated deals.suggest recipes.

Best AI Chatbot Software in 2022

Or, if you already have live chat software set up, that software may allow you to integrate chatbots into your website from within the existing live chat software. Many IT and HR teams use a knowledge base to help mitigate repetitive questions they get and empower employees to self-serve. A chatbot can help scale your internal self-service efforts by serving employees help center articles, which can be particularly helpful during employee onboarding or company-wide changes.

https://metadialog.com/

One of the features that stands out is the ability to set up separate chatbots per department. This can help make hand-off within your company easier and more efficient. Chatfuel is an AI-powered best chatbots 2021 bot platform that enables you to set up automated replies based on specific keywords entered by the customer. You can create sequences to re-engage cold leads or upsell existing customers.

FUN AND SOCIAL

The requirement demanded by the bot builder platform is that your business needs a Facebook page. The primary focus of Manychat is to nourish your marketing and sales strategies. Yet another one in our list of best chatbot platforms is Botsify. It is a Facebook chatbot platform that makes it easier to integrate other chatbots into your system. You can also send personalized messages from the chatbot on your company’s important pages to drive leads.

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With API for both the server side and client side, developers can create custom chatbots. The JivoChat app is a true omnichannel messaging platform that enables 24/7 customer support and sales optimization. The chatbot collects data from every client interaction and protects it with TLS and a Web Application Firewall. Intercom’s Custom Bots integrate with your existing tools to help automate sales and support workflows so you can automatically resolve customer issues and qualify leads. Among other things, Custom Bots help collect customer information, proactively start conversations based on advanced targeting, and qualify leads more seamlessly than web forms.

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